Refund policy

At A+ Stamps, we carefully prepare every order. Before completing your purchase, please review your products, quantities, ink colours, and any personalization details to make sure everything is correct.

Order Cancellations

You may request to cancel your order at any time, provided that processing has not yet begun.

Order processing may include:

preparing or packaging products;
personalizing a stamp;
creating the shipping label;
transferring the package to the carrier.

To request a cancellation, please contact us as soon as possible at contact@aplusstamps.com and include your name and order number.

If the cancellation is approved, the full amount paid for the cancelled order will be refunded to the original payment method. The time required for the refund to appear in your account may vary depending on your financial institution.

Once order processing has begun, the order can no longer be cancelled.

Returns & Exchanges

We do not accept returns or exchanges for:

a change of mind;
an error in the product, colour, or quantity selected by the customer;
incorrect personalization information provided by the customer;
a product that is no longer wanted after delivery.

Returns or replacements may be accepted when a product is:

defective;
damaged upon delivery;
different from the product ordered;
incorrectly personalized due to an error on our part.

Defective, Damaged, or Incorrect Orders

If you receive a defective or damaged product, or an item that is different from what you ordered, please contact us as soon as possible, ideally within 7 days of delivery, at contact@aplusstamps.com.

Please include:

your name;
your order number;
a description of the issue;
one or more photos clearly showing the product received and the problem.

After reviewing your request, we may, depending on the circumstances:

replace the product at no additional cost;
correct the order;
or issue a refund for the affected product.

If a return is required, we will provide you with the appropriate instructions. Reasonable return shipping costs for a defective, damaged, or incorrectly shipped product will be covered by A+ Stamps.

Products returned without prior authorization may be refused.

Refunds

When a refund is approved, it will be issued to the original payment method used for the order.

Original shipping charges will be refunded when:

the entire order is cancelled before processing begins; or
the refund is required because of an error on our part.

When only part of an order is refunded, the original shipping charges are generally non-refundable.

The time required for a refund to appear in your account may vary depending on the payment provider or financial institution.

Lost Packages & Delivery Issues

If tracking information shows that your package has been in transit for an unusually long period of time, or if you believe your package may have been lost, please contact us so that we can investigate with the carrier.

A+ Stamps is not responsible for delays caused by the shipping carrier. However, we will work with you and the carrier to help resolve situations where a package is confirmed lost or damaged during transit.

Your Legal Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Where required by law, you may have additional rights relating to defective products, product quality, safety, reasonable durability, or products that do not correspond to their description.