Frequently Asked Questions

To re-ink your stamp:

1. Place the stamp upside down, resting it on the handle.
2. Remove the cap so the stamp design is visible.
3. Add a few drops of ink directly onto the stamp design, covering it evenly.
4. Allow the ink to absorb for about 20 minutes.
5. Make a few test impressions on scrap paper to remove any excess ink.

Your stamp is ready to use again!

If the impression becomes lighter, uneven, or less crisp, it is probably time to add ink.

Start with only a few drops and allow them to absorb completely before checking the result.

A stamp can generally make about 150 impressions before it needs to be re-inked. This may vary slightly depending on the pressure applied and the surface being stamped.

One bottle of ink provides approximately 20 refills, depending on how much ink is used each time.

Make several impressions on scrap paper until the result is clean and even.

Avoid wiping or rubbing the stamp design directly, as this could damage it.

It is best to continue using the same ink colour. Mixing two colours can create a different shade or a less even result.

If you want to switch completely to another colour, we generally recommend using a different stamp.

We recommend using the stamp ink sold in our shop. Ink that is not designed for this type of stamp may not absorb properly, may dry too quickly, or could damage the stamp.

Always replace the cap after use and store the stamp in a dry place away from heat and direct sunlight.

This helps prevent the ink from drying out prematurely.

Our stamps are primarily designed for paper and uncoated cardstock.

On smooth, laminated, or glossy surfaces, the ink may take longer to dry or may rub off.

Contact us as soon as possible. An order can only be changed or cancelled if preparation has not yet started.

Once an order has been processed or shipped, it can no longer be changed.

Contact us as soon as possible and include your order number.

Please include a photo of the product and its packaging so we can review the situation and help you quickly.

Shipping charges are calculated and displayed at checkout before your order is confirmed.

Free shipping is available when the conditions shown in our shop are met.

Orders are generally prepared within 1–2 business days.

Shipping time is in addition to preparation time and can vary depending on the destination, time of year, and carrier.

Yes. Tracking information will be emailed to you as soon as your order ships.

Returns and refunds are handled according to our refund policy.

Please review the policy for the applicable conditions and timelines.